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CUSTOMER SUCCESS | ENGAGEMENT MANAGER | STRATEGIC MARCOMM & PRODUCT LEADER
I’m Phylencia Taylor, a strategic communications and marketing leader with over 10 years of experience driving audience growth, customer engagement, and business retention across product marketing technology (MarTech), SaaS, education technology (EdTech), social impact, and digital media sectors. Skilled in cultivating trusted client partnerships, accelerating product adoption, and delivering measurable outcomes. Adept at translating complex concepts into actionable strategies that empower customers (B2B/B2C/B2G) to realize their full potential. Committed to aligning business growth with meaningful social impact, I thrive in roles where I serve as both a strategic advisor and a dedicated customer advocate.
I’ve led initiatives across both agency and corporate landscapes—delivering strategic insights, building inclusive brands, and driving growth that lasts through lifecycles. Throughout my career, I’ve crafted environments, experiences, and ecosystems for products and services across a wide range of industries. My approach is holistic and rooted in every aspect of human interaction—bridging strategy, user experience, need, empathy, and impact.
Whether in-house agency, corporate management, or Fractional Leadership roles (via Shine New Age Media Consultants), I’ve partnered with both Fortune 100 companies and early-stage startups for growth. I thrive in dynamic environments, navigating seamlessly across projects of all sizes, where my diverse perspective brings clarity, energy, and measurable value.
I bring a unique blend of marcomm acumen, technical/messaging writing expertise, and product/program design to help organizations refine their message, amplify their mission, and deliver transformative service experiences. Whether launching a digital learning tool, shaping executive thought leadership, or mapping a wellness-centered product journey—I translate complexity into clarity and strategy into action.
My experience managing products and supporting agency clients has deepened my ability to build strong relationships, align cross-functional teams, and create solutions that meet real human needs—while driving sustainable growth.
If you're interested in collaborating, let's explore.
Let’s build what matters: products and services on-purpose, stories with soul, systems that serve, growth that galvanizes—and strategies that scale.
CUSTOMER SUCCESS | ENGAGEMENT MANAGER | STRATEGIC MARCOMM & PRODUCT LEADER
I’m Phylencia Taylor, a strategic communications and marketing leader with over 10 years of experience driving audience growth, customer engagement, and business retention across product marketing technology (MarTech), SaaS, education technology (EdTech), social impact, and digital media sectors. Skilled in cultivating trusted client partnerships, accelerating product adoption, and delivering measurable outcomes. Adept at translating complex concepts into actionable strategies that empower customers (B2B/B2C/B2G) to realize their full potential. Committed to aligning business growth with meaningful social impact, I thrive in roles where I serve as both a strategic advisor and a dedicated customer advocate.
I’ve led initiatives across both agency and corporate landscapes—delivering strategic insights, building inclusive brands, and driving growth that lasts through lifecycles. Throughout my career, I’ve crafted environments, experiences, and ecosystems for products and services across a wide range of industries. My approach is holistic and rooted in every aspect of human interaction—bridging strategy, user experience, need, empathy, and impact.
Whether in-house agency, corporate management, or Fractional Leadership roles (via Shine New Age Media Consultants), I’ve partnered with both Fortune 100 companies and early-stage startups for growth. I thrive in dynamic environments, navigating seamlessly across projects of all sizes, where my diverse perspective brings clarity, energy, and measurable value.
I bring a unique blend of marcomm acumen, technical/messaging writing expertise, and product/program design to help organizations refine their message, amplify their mission, and deliver transformative service experiences. Whether launching a digital learning tool, shaping executive thought leadership, or mapping a wellness-centered product journey—I translate complexity into clarity and strategy into action.
My experience managing products and supporting agency clients has deepened my ability to build strong relationships, align cross-functional teams, and create solutions that meet real human needs—while driving sustainable growth.
If you're interested in collaborating, let's explore.
Let’s build what matters: products and services on-purpose, stories with soul, systems that serve, growth that galvanizes—and strategies that scale.
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